Support
Getting help
There are no customers yet, so there is no support queue yet. This page describes what support will be, and states plainly what is not connected.
How to reach us. Email [email protected], or the official Instagram account @j.vardy_films. There is no contact form, because email reaches a person and a form would not. A dedicated product-support address is published here when the first product goes on sale. Never send payment or account credentials by email.
Questions
Frequently asked
Is anything available to buy yet?
No. Ultimate DCTL is in development and EMBER is planned with development paused. Nothing on this site can be purchased, and no payment system is connected.
How will I receive a product after buying it?
By a download link tied to your order and sent to the email address used at checkout. Links expire and are single-use, and can be reissued if something goes wrong.
Which payment methods will be accepted?
The intention is M-PESA and card payment in Kenyan shillings and US dollars. Each method is only advertised once it is confirmed live on the account — not before.
Do I need a Resolve Studio licence?
That depends on the product. No compatibility requirement is published until it has been verified for that specific product.
How do I get help with an installation?
Nothing is on sale yet, so there are no installations to support. General questions can go to [email protected]. Once products are on sale, a dedicated support address is published here and you quote your order reference.
Policies
Before you buy
Licence, refunds, privacy and terms of sale are published in full — and are final — before anything is offered for sale. They are currently internal drafts.